Shipping & Returns
How your order reaches you, and what to do if something is not right.
Where we ship
We currently ship to Australia. If your country is not listed at check-out, we cannot deliver there yet – sign up to our newsletter and we will let you know when that changes.
Shipping cost
- A flat rate of $10 per order, anywhere in Australia.
Shipping is calculated at check-out before you pay.
Dispatch & delivery
- Orders are prepared within 1-2 business days.
- Delivery usually takes 3-7 business days after dispatch.
- You will receive a tracking link by email as soon as your parcel leaves us.
Delivery estimates are not guaranteed – public holidays, remote areas and carrier delays can add time.
Returns
If something is not right, you have 30 days from delivery to return it.
- Items must be unused and in their original packaging.
- Please include your order number so we can match the return.
- Start a return by contacting us through Contact us.
Refunds
Once your return arrives and is checked, we refund the purchase price to your original payment method. Refunds are usually processed within 5 business days of receipt; your bank may take a few days more to show it.
Original shipping charges are refunded when the whole order is returned because it was faulty or incorrect. Otherwise shipping is not refunded.
Faulty or damaged items
If a parcel arrives damaged, or an item is faulty, contact us within 7 days of delivery with a photo and your order number. We will replace it or refund you in full, including shipping.
What we cannot accept
- Opened or used teas, supplements and other consumables, for hygiene reasons.
- Items returned without their original packaging.
- Personal care items that have been used.